Refund Policy

Last updated: 30 August 2026

We want you to be satisfied with Doculau. This policy explains when a refund may apply for the digital documents you purchase.

1. Nature of the product

Our documents are digital goods generated on demand from the information you provide. By starting the download you expressly request immediate performance and acknowledge that, once the document has been generated and downloaded, the statutory right of withdrawal for digital content may no longer apply.

2. When we refund

• If a technical fault prevented you from generating or downloading your document and we cannot resolve it.
• If you were charged twice for the same order.
• If the delivered document is materially defective and we are unable to correct it.

3. When we may not refund

We generally cannot refund a document that was correctly generated and downloaded, or errors caused by inaccurate information you entered. We will, however, always try to help you correct and regenerate your document.

4. How to request a refund

Write to [email protected] with your order reference (for example, DL-ES-000123) within 14 days of purchase. Approved refunds are issued to the original payment method.